Items tagged communication

Anti-patterns in instant messaging, and why teams need to get more comfortable about being vulnerable.
Ahead of the recent tube strike, a colleague asked for advice on getting from Vauxhall to Euston. Never mind that there's a bus that goes really close, the responses were impressively varied, and some of them were mind-bogglingly Heath Robinson approaches to the problem. One suggestion involved going via Clapham, Willesden, and Watford.
We need new mental models for modern communication methods. Think of instant messages like post-it notes.